NONO TION TTION T DESIGN KPIS ALENT AALENT A • Session duration SS • Average time on page SESSES • Bounce rate SMENTSMENT • Event action • Exit rates and Exit points • Lead time per project FINANCE KPIs • Cash Runway • Current Accounts Payable • Current Accounts Receivable • Gross Margin • Quick Ratio CUSTOMER SUPPORT KPIs • Conversations Per Teammate • Customer Satisfaction (CSAT) • First Response Time • Most Common Issues • Ticket Backlog • Ticket Volume • NPS score 116116