SOFTWARE DEVELOPMENT KPIs • Cycle time (amount of time working on an issue) • Lead time • Velocity (delivered value) • Throughput (total work delivered, not just features) • Open/close rates • Work in Progress • Backlog burn rate • Escaped bugs • Defect removal efficiency • Open pull requests • Mean time between failures (MTBF) • Mean time to recover/repair (MTTR) NONO • Application crash rate TION TTION T • Endpoint incidents TALENT ACQUISITION KPIs • Application Completion Rate ALENT AALENT A • Cost per Hire SS • Employee Net Promoter Score SESSES • Team diversity Ratio SMENTSMENT • New Hire Turnover Rate • New Starters per Month • Permanent to Freelance Staff Ratio • Source of Hire • Time to Fill • Training Expenses • Yield Ratio • Retention • Employee Lifetime Value (ELTV) PRODUCT KPIs • Number of new users (daily, weekly, monthly) • New users as a % of your total user base • % User base growth (daily, weekly, monthly) • Active users (daily, weekly, monthly) • Active users as a % of your total user base • NPS • % of customers who repeatedly use the product (cohort analysis) • Customer churn rate • Customer retention rate 115115